How Our Home Delivery Works

The free Driveway Delivery service is a convenient option for those customers who cannot be home when their heating products are delivered. A delivery coordinator will contact you a miniumum of 48 hours in advance to notify you of the delivery. Then using your detailed delivery directions, one of our skilled drivers will deliver the product to your driveway on your scheduled date.

Note: fuel to be placed anywhere other than the driveway will be completely at the discretion of our driver, who will prioritize safety over convenience.

Our Premier Garage Delivery service includes delivery of your wood pellet fuel directly into your garage by one of our professional delivery drivers using a special pallet jack. For garage deliveries, our dispatcher will contact you to propose a delivery date and time when someone will need to be available to provide garage access. You can confirm the proposed appointment or request a different date or time that works better for you.

This option costs an additional charge of $65 due to the additional time and expense of using specialized equipment for this type of delivery.

Note: Your garage floor must be concrete and smooth to ensure that our pallet jack can be used. Also, the delivery driver must have clear and unobstructed access to the garage space where the pellets will be stored.

We park our truck in the street - not in your driveway! We unload your pellets using our special forklift that then travels down your driveway to delivery one pallet of fuel at a time.

If you live on a busy, or narrow road that makes this delivery process more dangerous for the driver, please make note of this while ordering in the delivery instructions.

Note: Delivery lead times are estimates and do not constitute a guarantee. While on-time delivery is our goal, scheduling is at the discretion of our Delivery Team.

We then carry your pellets up your driveway using our forklift and we place them exactly where you tell us. Give us the specifics in advance, or tape a sign that says ‘PELLETS HERE’ where you want ’em, and they’ll be ready & waiting when you get home!

Sorry — our fork trucks are too large to travel into your garage! We wouldn’t want to damage your floor.

If you selected Garage Delivery* then we place the pellets in your garage using specialized pallet jacks.

The floor must be smooth, flat concrete to ensure that our pallet jack can be used. In addition, the delivery specialist must have clear and unobstructed access to the space.

This option costs a little more, but it’s a real time saver and saves you from having to re-stack the fuel! (*Not available in all areas.)